Delivery

International Delivery

We do ship internationally. (Except PO Boxes, APO, FPO, BFPO or any military addresses.) So you may shop for yourself or send gifts to your overseas friends and relatives.

We recommend courier services for shipping of the products you ordered. Your rights regarding the delivery of the products shall be governed by the terms and conditions of such a forwarder, which will be available for perusal upon request. By choosing the forwarder we recommend, you agree that we will appoint such a forwarder to handle all the aspects of the delivery on your behalf. We will not be responsible for any act or failure to act on the part of such a forwarder.

Customer need to provide full mailing address to avoid delay of delivery or extra charges incurred. OHMYFACE.COM reserves the right to charge back customers who do not provide full complete mailing address and in turn causing delayed delivery and extra charges.

Customer needs to notice below:

We promised to deliver on time and to the instructed destination according to provided address. However, if customer does not provide correct accurate mailing address on purchase and the delivery is delayed or lost, OHMYFACE.COM will also charge customer all the charges incurred without any legal responsibilities and boundaries.

Shipping Fee and Shipping Method

Hong Kong

Free shipping will be provided for total purchases of HK$500 or above (Local Courier). HK$30 will be charged for total purchases less than HK$500.

Except the following non-service areas:

Cheung Chau, Crooked Island (Kat O), Grass Island, Lamma Island, Lantau Island, Lo Wu, Lok Ma Chau, Mai Po, Man Kam To, Mui Wo, Peng Chau, Po Toi, Sha Tau Kok (Closed Area), Ta Kwu Ling, Tai O, Tung Lung Chau, Tung Ping Chau.

China Region

Free shipping will be provided for total purchases of CNY$400 or above (Registered Airmail). CNY$64 will be charged for total purchases less than CNY$400.

Overseas

Free shipping will be provided for total purchases of US$70 or above (Registered Airmail). US$10 will be charged for total purchases less than US$70.

For using Registered Airmail, individual cartons may not exceed 2kg. If your order is over that, we will ship in multiple cartons to meet the weight requirement. You will be notified of all tracking numbers by email.

Expedited Shipping

US$15 extra need to be added for all purchase amount for the following regions:

Expedited Shipping ONLY applies to the above listed region or countries. For other region or countries, please select Registered Airmail.

Zone 1:

Australia, Fiji, Indonesia, Japan, Macao, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand

Zone 2:

Brunei, Canada, New Zealand, United States, Vietnam

Zone 3:

Austria, Bangladesh, Belgium, Bhutan, Cyprus, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, India, Ireland, Italy, Jordan, Luxembourg, Netherlands, Netherlands Antilles, Norway, Oman, Portugal, Puerto Rico, Qatar, Spain, Sri Lanka, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom

Zone 4:

Argentina, Belarus, Brazil, Bulgaria, Chile, Colombia, Croatia, Czech Republic, Egypt, Iran, Israel, Kuwait, Laos, Liechtenstein, Lithuania, Mexico, Monaco, Mongolia, Morocco, Mozambique, Myanmar (Burma), Nepal, Paraguay, Peru, Poland, Romania, Russia, Saudi Arabia, Slovakia, Slovenia, South Africa, Tunisia, Ukraine, Uruguay, Zimbabwe

Tax and duty

The "total" amount displayed at checkout is not inclusive of any taxes and duty. Depending on the geographical locations, you may be required to pay an additional amount for customs clearance and/or duty (based on the total cost/value of your order) at the destination country. All these additional charges must be borne by the recipient. We regret that we have no control over these charges and cannot predict what they may be. For further details, please contact your local customs authority.

Please note we are not in a position to refund any customs/import duties paid. If any return is caused, please contact us. We are sorry that refund would not be possible if the parcel is not returned to us by the customs department.

Undeliverable package

When we received orders returned to us with incorrect address, failed delivery attempts or refused by recipient, we will contact the customer to clarify delivery information or reasons for refusal. Depending on the situation, we may issue a refund or reship.

  • Reship:

Registered Airmail

If the customer wants the order to be reshipped, we will resend the products charging CNY$64.00 (China Region) / US$10 (Overseas) as shipping charge.

Expedited Shipping

If the customer wants the order to be reshipped, we will resend the products charging US$30.00 as shipping charge.

Local Courier

If the customer wants the order to be reshipped, we will resend the products charging HK$30.00 per order as shipping charge.

  • Refund:

A 25% restocking fee of the total product price will be charged on returns of undeliverable or unclaimed orders and it would be deducted before issuing the refund. We are sorry that refund would not be possible if the parcel is not returned to us by the customs department.