Terms and conditions

Terms of Use


Before using this site or you may become a member of OHMYFACE.COM, you must read and accept all of the terms in, and linked to, this Terms of Use and the Privacy Policy. We strongly recommend that, as you read this Terms of Use, you also access and read the linked information. The Terms of Use that applies on any of our domains and sub-domains is always the agreement that appears in the footer of each website.

Use of this site signifies your agreement to the Terms of Use. OHMYFACE.COM reserves the right, at any time, to modify, revise or update the Terms of Use at any time by updating this posting. Customer confirms his or her acceptance of the modifications or updates by continuing to use the site.


This Site is served as a shopping and personal care resource, but for no other purpose. Any other use of this Site, including, but not limited to, reproduction for purposes other than those noted above, or any modification, distribution or republication, without the prior written permission of OHMYFACE.COM, is strictly prohibited.


This site is owned and operated by OHMYFACE unless otherwise indicated the contents, design, text, graphics, images, logo, buttons, icons, interfaces, audio and video clips and the collection, arrangement and assembly of the contents of OHMYFACE.COM are the property of OHMYFACE and are protected, without limitation, pursuant to Hong Kong and international copyright, trademark and other applicable intellectual property laws. No material from OHMYFACE.COM may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, except that you may download one copy of the materials on any single computer for your personal non-commercial use only, provided you keep intact all copyright and other proprietary notices. Modification of the materials or use of the materials for any other purpose is a violation of OHMYFACE.COM's copyright, trademark, and trade secret rights and others' proprietary rights. The use of any such material on any other website or networked computer environment for any purpose is prohibited.


All trademarks, service marks and trade names used on the Site ("Marks") are proprietary to OHMYFACE or other respective owners that have granted OHMYFACE.COM the right and license to use such Marks. The Marks may not be used in connection with any product or service that is not a product or service of OHMYFACE.COM or that is likely to cause confusion among customers, or that in any manner disparages or discredits OHMYFACE.COM or the other respective owners of the Marks.


This site may contain links to third party sites. These links are provided solely as a convenience to you and not as an endorsement by OHMYFACE.COM. OHMYFACE.COM is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third party sites. If you decide to access linked third party sites, you do so at your own risk.


OHMYFACE.COM sells products from many of the finest cosmetic, fragrance and health products in the world. The use and selection of cosmetics and fragrance products and other health and beauty products ("Product") requires care to be certain that any directions and warnings from the manufacturer are observed and followed and that Customer is aware of the possibility that some people may have allergic or other reactions to such products.

All material and information presented by OHMYFACE.COM, whether in product descriptions, in editor's blog, or otherwise, are intended to be used for reference only. OHMYFACE.COM relies in part on product descriptions furnished by manufacturers.

OHMYFACE.COM does not represent or warrant that the product information accessible through this site is accurate, complete or current or that any advice or any particular product will achieve any result of any kind. OHMYFACE.COM does not accept any liability for the failure of products it sells to meet any specific needs of a user of the product or for any loss, damage or injury caused by such products.

Price and availability information contained on this site is subject to change without notice. OHMYFACE.COM shall not be bound by any errors or omissions in posting product information or prices with respect to any products offered on this site.


The information, service, products, and materials contained or offered in this site are provided on an “as is” basis and without warranties of any kind either express or implied. To the maximum extent permitted by governing law, OHMYFACE.COM disclaims all warranties, express or implied, including, but not limited to , implied warranties of non-infringement, merchantability and fitness for a particular purpose. OHMYFACE.COM does not warrant that:

The functions contained in the materials will be uninterrupted or error-free;

The materials will meet your requirements;

Defects will be corrected;

This web site or the server that makes it available are free of viruses or other harmful components


Confidentiality of information transmitted through the web site will be maintained.

OHMYFACE.COM does not warrant or make any representations regarding the use or the results of the use of the materials in this site in terms of their correctness, accuracy, reliability or otherwise. You (and not OHMYFACE.COM) assume the entire cost of all necessary servicing, repair or correction.


You use the web site entirely at your own risk. OHMYFACE.COM makes the web site and any information and content thereon available “as is” without any express warranties. Further, to the fullest extent permitted by applicable law, OHMYFACE.COM excludes all liability for any direct, indirect, incidental, special or consequential damages, including but not limited to , damages for loss of profits, goodwill, use, data or other intangible losses resulting from the use of the inability to use the web site; or the cost of procurement of substitute goods and services resulting from any goods or services purchased or obtained or transactions entered into through or from the web site; or unauthorized access to or alteration of your transmissions or data, even if OHMYFACE.COM has been advised of the possibility of such damages. You further agree that OHMYFACE.COM is not responsible or liable to you for any threatening, defamatory, obscene, offensive or illegal conduct of other users or any infringement of another’s rights, including intellectual property rights, occurring on or through the web site.

If you are dissatisfied with the web site, the materials available on it, or with these terms of use, your sole and exclusive remedy is to discontinue using the web site.

Without limiting any other provision of these terms and conditions, to extent that any warranty of liability cannot be excluded, OHMYFACE.COM total liability is limited to the cost you have paid for particular service or product upon which liability is based.


The following policies and descriptions are part of this agreement and provide additional terms and conditions related to specific services offered on the site:

Privacy Policy

Returns and Refunds Policy

These Terms of Use, including the additional terms posted on the Site, may be modified from time to time. Changes take effect when we post them on the Sites. You should therefore read these Terms of Use and the additional terms before you use through the site.


These Terms of Use, including the additional terms contained on the Site, shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region. You irrevocably agree that the courts of Hong Kong Special Administrative Region shall have exclusive jurisdiction in relation to any claim or dispute concerning or arising from these Terms of Use and the order terms.

Privacy policy

Please read this privacy policy carefully before using OHMYFACE.COM (“Site”) or you may become a member of OHMYFACE.COM. OHMYFACE.COM provides its service to you subject to the following policy.

Last updated on August 1, 2014.


At OHMYFACE.COM, we are committed to protecting your privacy. Your understanding and compliance with OHMYFACE.COM's Privacy Policy will help us provide you with an efficient and satisfying shopping experience. Our Privacy Policy covers any personal information that OHMYFACE.COM obtains from you when you use the services provided on OHMYFACE.COM.

By using the services provided on OHMYFACE.COM, you consent to the terms of our Privacy Policy, including our use of information that is collected or submitted as described in our Privacy Policy. Our Privacy Policy may change from time to time, so we encourage you to check back periodically to see if we have made any changes.


Depending on how you use OHMYFACE.COM, we may ask you to share personally identifiable information with us to provide our services, and to administer our business.

When browsing at OHMYFACE.COM

OHMYFACE.COM use "cookies" to collect non-personally identifiable information, such as your IP address, browser type, domain name, and the specific OHMYFACE.COM pages that you visit. 

Cookies are pieces of information that a website transfers to your computer's hard drive for record-keeping purposes. We use cookies to track your preferences and purchases as you navigate through our website and to save you from having to re-enter information every time you visit OHMYFACE.COM. By using cookies to track your visits, we can make your next shopping experience at OHMYFACE.COM better.

To search our website and/or place an order on OHMYFACE.COM, you need to have the cookies feature of your web browser turned on. Most web browsers allow you to exercise control over cookies by deleting them, blocking them, or alerting you when a cookie file is stored. Please review your browser's instructions on these functions. If you choose to disable the cookies feature of your web browser, you may not be able to place an order or otherwise use some or all of the features provided at OHMYFACE.COM.

When registering at OHMYFACE.COM

OHMYFACE.COM asks you to provide personally identifiable information, such as your full name and email address. We may also ask you to provide birthday information, Newsletter subscription preference to us on a voluntary basis. Collecting this information allows us to enhance your overall shopping experience - a more personalized experience.

When ordering at OHMYFACE.COM

OHMYFACE.COM asks you to provide personally identifiable information to us when you place an order with OHMYFACE.COM. We ask for your email address, shipping address and phone number of the shipping destination, your billing address, your credit card number, and your credit card expiration date. Collecting this information allows us to complete your order efficiently, to notify you of your order status, and provide personalized interaction.

When contacting OHMYFACE.COM

OHMYFACE.COM asks you to provide personally identifiable information to us when you contacting us. We ask for your name, email address, your located country/region and phone number. Collecting this information allows us to provide you a more personalized assistance from our customer care department.


The information we collect on OHMYFACE.COM may be used to fulfill your requests (such as product orders and responses to email questions) and to communicate with you about your membership, order or product offers and promotions.

We may use the information collected at OHMYFACE.COM for our internal operations. Such entities may receive personally identifiable information to allow them to perform their duties, but they may not use that information for any other purpose.


We do not share, sell, trade, or rent all your personally identifiable information to third parties for their marketing purpose without your explicit consent. All personally identifiable information held by the OHMYFACE.COM will be kept confidential but we may, where such disclosure is necessary to satisfy the purpose, or a directly related purpose, for which the information was collected provide such information to the following parties:

We may disclose the information we collect about you (including personally identifiable information) to third parties to comply with applicable laws, regulations, and/or governmental requests.

We may also disclose such information to verify or enforce compliance with our Terms of Use and Privacy Policy, to process and fill your order, reduce credit risk, protect against fraud, protect against misuse or unauthorized use of the OHMYFACE.COM, or when we believe in good faith that the law requires such disclosure.

In some instances, we may share non-personally identifying information collected on OHMYFACE.COM with third parties for statistics and web traffic auditing purpose.


OHMYFACE.COM works to protect your personal information and credit card detail when you shop with us. To ensure the security of your personal information, you should always provide that information over a secure connection. 

We urge you to protect your own privacy. We recommend that you do not share your OHMYFACE.COM password with anyone or in any unsolicited phone call or email.

OHMYFACE.COM strives to ensure the integrity and security of its network and systems. There may be violations logging processes for investigation of any unauthorized attempt to access information.


You can access and modify the personally identifiable information you provide us and choose not to receive email promotions, new products updates from us. Simply login My Account in the top menu of each page on our website at any time.

You may also Contact OHMYFACE.COM with a message requesting that you wish to cancel your membership with us.

Return & refunds policy


OHMYFACE.COM aims at providing the best service and quality products to our customers. That is why we have a 100% 30-day money back guarantee behind every purchase. If, for any reasons, you purchase any of our products that is not pleasing to you, you may return them for a full 100% money back guarantee.

You may return the products within 30 days of your purchase (counting from the dispatch date on the order dispatch notification email). Please contact OHMYFACE.COM for the return order number and procedures before sending. We respectfully request that you include the delivery note with the return for our record.

All products need to remain unopened in order to be eligible as return, OHMYFACE.COM reserves the rights to refuse -any items as return under the following conditions:

-any opened or broken products

-any promotion and best value items

-Products listed as non-refundable/exchangeable

-after 30 days from the shipping date

The refund will only be credited to the account used for the original purchase, and we will not bear the cost of the return shipping.