About Membership

Registering as member

Registering with OHMYFACE.COM will make your shopping easier and quicker. Each time you login to OHMYFACE.COM, your email address and password will immediately connect you to your personal profile – "my account" - which includes all your relevant account information such as contact address, order history, OMF points information and newsletter subscription preferences. You may edit or update this information at any time. If you have saved your delivery addresses and credit card details in your previous orders, you can choose to clear those saved information. All member information is kept private.

You will also receive our e-newsletters and over time be entitled to participate in our special member privileges and discounts.

To register, all you need to provide is your name, email address, and a password of your choice. You can fill out the rest of your account information at your leisure. Once registered, you will receive an account activation email.

Forgot password

If you have forgotten your password, follow these simple steps:

  1. Click Forgot password below the password box.

  2. Enter your login email in the box provided.

  3. You will receive an email shortly if the email address matches our record.

  4. Get your password information and change it when necesary.

Changing personal information

Login to your account, then you can change your personal information such as your name, country, email address and password. Click save afterwards.

OMF Point Scheme

After you register in OHMYFACE.COM, you can participate in OMF Points scheme and enjoy the unique benefits as well as using it as cash! For the total amount of consumption in our website (Excluding freight charge and handling fee), it will be converted into OMF Point, for every spending of HKD $1 will earn  1 OMF Point.

You may view your OMF Points balance in “My Account” after you login in OHMYFACE.COM. For any redemption of e-Coupon, the OMF Points balance will be updated automatically.

You may view your OMF Points expiry date in “My Account”

Terms and conditions:

  1. If the payment process is not successful, no OMF Points will be earned.
  2. For the purchase using e-coupons, OMF Points will be given based on the net amount (that is the actual consumption amount minus the e-coupons’ value).
  3. Shipping fees and payment handling fees do NOT earn OMF Points.
  4. OMF Points will ONLY be credited after products are shipped.
  5. OMF Points are valid for 1 year from the date you received the points. OMF Points not redeemed during the validity period will expire.
  6. All OMF points have to be converted to voucher first before using as cash when check-out.
  7. OMF points will be deducted if any returns of goods happens.
  8. OMF Points are non-transferable.
  9. OHMYFACE.COM reserves the right of final decision on questions regarding these redemption products.
  10. OHMYFACE.COM reserves the right to terminate this OMF Points Scheme any time at its sole discretion.

About Products

Product quality

Our products are sourced from authorized and legitimate distribution firms around the world. We guarantee that they are 100% genuine and produced by the original manufacturer.

Freshness is also 100% guaranteed. We keep all our stocks in a temperature-controlled environment prior to shipping and the products are subject to regular quality control inspection.

Some brands promote organic or natural ingredients. Product’s shelf life is relatively short as blend of premium natural ingredients and no preservative added in general.

Product packaging

Manufacturers and their agents in different countries may vary their packaging from country to country. OHMYFACE.COM sources its products from around the world and therefore the products you receive may not have the exact packaging as those available at your local country. Products in sample size are always sourced with assorted packaging, or the packaging boxes may be unpacked from country to country as well. Therefore, you may receive same products with different packaging in result.

Return and exchange

OHMYFACE.COM provides customers with '30-days stocks guranteed warranty' (counting from the date on the order dispatch notification email), customer can contact us if he/she found problems about the products and needed to be changed.

  1. Customer need to apply stock change through email within 30 days from the date of dispatch.

  2. All customers including local or overseas customers need to pay all relevant delivery costs if the products are needed to be changed.

  3. Gifts or premiums needed to be returned together with products when returned or changed.

  4. On-sale products, redemption products and gifts or premiums cannot be changed or returned.

  5. If customers do not apply for stock changes or returns within 30 days from the date of dispatch, it means the transaction deal is closed, OHMYFACE will not have any legal responsibilities and will not arrange any stock changes or returns afterwards.

  6. If customers received wrong products or quantity different from ordered, he/she can notify us through email within 30 days, our customer service representative will audit your order details. If proven to be our mistakes, we will arrange to change products ordered without any charges, any additional delivery charges or costs will be paid by us.

  7. We will not accept change or return of any unpacked products or used products.

  8. OHMYFACE reserves all rights of final conclusions for any disputes or disagreements.

About Orders

Order Confirmation

Upon successful completion of your order, we will email you the order confirmation with details of your order, including order number, order date, details of the items and their prices, your ship-to and bill-to information.

If you do not receive the email or an error occurs on the last step of your checkout, you are advised to check your Order History under “My Account “ before placing the order again to avoid duplication. Should you have questions regarding duplication or your order status, please feel free to contact OHMYFACE.COM.

Changing or cancelling orders

Order cannot be canceled once the payment has been settled successfully. If customers cancel the order before delivery, we will issue a refund by deducting 3% of the value of products as handling fee.( Except products are out of stock) If customers cancel the order after delivery, we will issue a refund by deducting 15% of the value of products as handling fee.

Product information and delivery information cannot be changed once the order has been paid and confirmed.

Maximum order quantity and amount

The maximum order quantity for one item is 9 pieces (or the maximum available quantity in our inventory). And/Or a maximum total amount of USD 1,000.00 / HKD 8,000 per one single order.

If you wish to order more than the above, please place a separate order.

We also welcome wholesale orders; please contact OHMYFACE.COM for more details.